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Terms and Conditions

The Terms and Conditions below stipulate the terms and conditions for sales directly from Maxce Australia Pty Ltd. If a product has been purchased from a different re-seller/distributor then different terms and conditions may apply.

These terms are taken to be acknowledged and accepted by customers upon making an order from Maxce Australia on this website.

Pricing Policy

All of our prices are based on (USD) and exclude tax (GST, VAT, etc.) and applicated customs duties if applicable. Product prices shown in other currencies are automatically updated based on exchange rates and are subject to frequent variation. Our base product prices in USD are regularly updated when price changes are received from our suppliers.

Shipping and Delivery Policy

We deliver products Worldwide using shipping carriers such as UPS, Fedex, DHL or other. Unless other stated, goods are despatched from directly from our supplier in China. In some cases we may use a third-party freight forwarder to act as an intermediary in the shipping process. Shipping costs are influenced by the size and weight of the product and your location. Shipping costs are calculated based on a flat rate for a given country or region within the shopping cart and will be added to the order total before checkout.

Flat rate shipping costs are based on estimated average. For remote or difficult to access locations, or where the realised shipping costs are found in advance to be above the flat rate price by greater than twenty percent, Maxce reserves the right to pass on the additional shipping costs to the purchaser, or to cancel and refund the order at our discretion.

Orders are usually dispatched within 7 business days and shipping times are estimated at between 10-25 business days depending on your location. These typical time estimates apply to preorder or backorder items from the date the goods arrive in stock.

Customer Service Objectives

Maxce is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 10-25 business days for orders shipping from China; in the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within 5 business days to arrange an agreeable alternative item, a backorder or a full refund.
If we are facing major delays, a message on our home page will indicate the extent of that delay.

SMS and Email Marketing

By submitting your phone number and email address into our website either by the sign up process or by placing an order, you concent to receive marketing messages (eg. Promos, card reminders) from Maxce.  Consent is not a condition of purchase and it’s also something that you can opt out of via our opt out process.  For SMS you can opt out at any time by replying STOP and for emails you can use the link in the email to unsubscribe.

Privacy Policy

Maxce is dedicated to keeping your details private. Any information, we collect in relation to you, is kept secure. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with updates and new products (if you choose to have it delivered) and to personalise your shopping experience with us; that’s all. Maxce uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from us only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Returns and Refunds: Procedure and Policy

Damaged Product

All gear supplied by Maxce must be checked and tested thoroughly before use and maintained correctly over time. Maxce is not responsible for damage to the product due to normal wear and tear, misuse or user error. Maxce’s responsibility does not extend in any way beyond the product, including, but not limited to, damage to other equipment, peripherals or surroundings which may occur during the use or handling of our products. It is the job of the installer to thoroughly check bolts, belts, pulleys, bearings, surrounding areas, installation wiring (if required) and all other corresponding equipment before operating or leaving the system unattended. All manufacturing equipment requires maintenance and periodic inspection. It is the user’s ongoing role to make sure the products are working correctly and maintained. 

1.0 – Return for Refund – Non-Defective Items

If you you have incorrectly purchased or do not need the product, Maxce are unable to accept return of goods or order cancellation after goods have been shipped. Maxce may, at our descretion, choose to accept a return item from or through a distributor or stock-holding agent. In this case return items must be accompanied by a completed Goods Return Authority form.

The terms of this include:

1.1 The product must be returned in new, saleable condition and must not be used or abused. Also, it must be in its original packaging/unopened to be accepted;
1.2 The customer must pay the cost of the postage back to us;
1.3 The customer accepts that the original cost of postage has been spent and is non-refundable as it is not recoverable;

If any of the above are not satisfied, Maxce reserve the right to not accept the return and return the items back to the customer or negotiate a partial refund (restocking fee).

2.0 – Faulty Product or Product not as Described.

In the event you have received an order from Maxce and it is not how it should be due to damage, poor quality, poor craftsmanship or otherwise, please contact Maxce through the official channels (email or phone) to make us aware as soon as possible.

Claims for the above will be handled in the following manners:

2.1 – Claims of faults within The First 7 Days

If a fault in the product has been identified within 7 days of receiving the goods and Maxce is made aware, the customer will be given the option to return to Maxce for a full refund on the product(s) excluding freight.

2.2 – Damage in transit within The First 7 Days

If an item is damaged in transit, Maxce must be made aware within the first 7 days of receiving the goods, the customer will be given the option to return to Maxce for a full refund on the product(s) excluding freight or accept partial compensation at Maxce’s discretion. This applies to both distributors and normal retail customers.

2.3 – Sending Replacement Parts

If the issue can be resolved by sending out replacement parts for the customer to resolve remotely, Maxce would normally prefer this and offer this as an option.

2.4 – Keep damaged item as-is at a Discount

If the customer is happy to keep the damaged product as is then Maxce may offer the customer a discount or credit to keep the goods. This amount calculated is normally calculated with reference to the costs and losses associated in returning the item and what will adequately resolve the situation to the customers satisfaction.

2.5 – Returns After 7 Days

If the fault in the product has been identified after 7 days, the product will need to be returned to Maxce for assessment. Maxce will assess the product in five business days for minor or major faults and will at their discretion make a decision to either repair, refund or replace the product if a minor fault is found. Major faults will be handled on a case-by-case basis. If no fault can be replicated or identified, Maxce will proceed under section 5.4.

2.6 Refunds / Replacements

Refunds or replacements will only be issued once goods have been returned and received by our warehouse and assessed to be non-repairable. We cannot refund goods/or send replacement goods until the product being refunded/replaced has been received by our warehouse in good order.

Please note, if you persist and use an item after the defect becomes apparent, you waive your rights under these terms and conditions and accept the items as they are. We cannot accept return for either refund or replacement such items, including but not limited to hardware or consumables.

3.0 Missing or incorrect items from your order.

In the event that your order is missing items or incorrect items, Maxce requires written notification (via email) within 7 days of the order being received. Photographic evidence of incorrect item / shipping labels and marked picking slip may be required. Further to this we always conduct a forensic review of our picking and packing CCTV footage to verify any and all claims of missing and incorrect items packed. 
Please ensure that your order is checked as soon as it is received as Maxce will not be able to replace missing goods if the notification period has passed.

Items will be sent via the same shipping method as what was paid for on the invoice.

5.0 – Warranty Claims & Procedure

5.1 – Warranty Period

The standard warranty period is a default twelve (12) months unless otherwise specifically listed in the item description. This is offered by Maxce as a retailer and is not a guarantee under Australian Consumer Law (“ACL”). The normal and standard guarantees exist under Australian law as they exist under the ACL and common law and Maxce have no intention of excluding them.

5.2 – How to Lodge a Warranty Claim

To lodge a warranty claim with a Maxce purchase from our website www.maxce.com.au please send all relevant information plus your order number through to support@maxce.com.au

All phone call warranty claims must be backed up by a written email. Maxce does not conduct warranty claims via our staff’s personal email, mobile telephone or other means of social media. All must be through our warranty claims department via email support@maxce.com.au

5.3 – Warranty Coverage

  1. For warranty claims coverable by Maxce Australia, we will cover any and all costs associated with the process of returning and redelivering the item after successful repair to the claimant. We reserve the right to replace, repair or refund for the item at our own discretion for minor defects, pursuant to the Australian Consumer Law‘s as they appear in Schedule 2 of the Competition and Consumer Act 2010 (Cth) (“ACL”). If a warranty-covered fault/defect is found, all costs associated with the repair/refund/replacement, including freight both ways, will be absorbed by Maxce.
  2. Standard warranty does not extend to products purchased and used for on-selling and hiring out to third parties. Please note too, consumer guarantees as they appear in the ACL are further limited in instances of on-selling and hiring out.
  3. Warranty from Maxce Australia does not apply to items taken abroad from the original shipping location; any parts or services needed under warranty in such instances must have all shipping organised and funded by the claimant.
  4. Modifications causing defect void warranty to the extent that the modification caused or potentially contributed to the defect, as determined by Maxce. Modification to items will also limit the forms of remedy we will be able to provide at our discretion (i.e. we cannot offer complete replacement of items that have been modified, damaged or altered by the user.
  5. Warranty attaches to the items themselves only. Maxce will not be liable for loss or damage to stock or peripheral equipment or surrounds that may result from a warranty-covered defect, such as marking errors to product.
  6. Warranty naturally does not cover defect, damage or failure due to fatigue or wear and tear. Unreasonably strenuous or extended usage in situations not conceived by Maxce when offering the warranty may not be covered if in all the circumstances it would be considered unreasonable to the fair-minded person. 

5.4 – Warranty Exclusions and Disclaimers

Items sought to be repaired/replaced under warranty must be returned to Maxce in the same manner as they were originally delivered. Customer pickup orders must be dropped off in-person to our warehouse and we will not make arrangements instead to have it shipped.
Items shipped must have suitable packaging to protect from potential damage in transit back to Maxce.

If the item:

  • turns out to not be faulty upon thorough testing by our technicians. e.g. Cannot be replicated;
  • tests as working fine;
  • the issue with the item turns out to be user error; or
  • the issue was identified prior to return as a minor repair or a direct replacement which could be reasonable assumed to be resolved without return, and the customer has elected to return anyway .

We will naturally need to pass on the costs of freight (to and from) and sometimes labor originally incurred by us to the claimant. 

6.0 – Pre-Ordering, Backordering & Deposits

We do not allow back-orders for established out of stock products. This is simply not possible due to warehouse, capital, stock management system and stocking reasons.

We do allow pre-order for new development products. Pre-order items allow the purchase of new products before they are available in stock. Pre-orders allow us to gauge customer interest in new products and assist in estimates for manufacturing and stock holding. They may also be used to raise capital for manufacturing or purchase of components and stock. Preorders require a completed order or registration, and may require full or partial payment in advance. Items for pre-order will be clearly indicated and provided with an estimated availability date for shipping.

Preorder availability dates are based on best estimates and are subject to change. Maxce will make every effort to ensure stock is available by the availability date, however due to the nature of new product manufacturing delays may occur outside of our control such as material delays, component shortages or remanufacturing defective components. Maxce will notify customers of any delays which are expected to extend the availability date at the time of order by more than 7 days.

Preorder cancellations must be requested through our official channels (email). Refunds on preorders may take up to 14 days to process and are subject to security and validation checks prior to processing.

Maxce may cancel and refund in full any and all pre-order purchases should the product be unable to be manufactured, subject to extended delay beyond the availability date deemed to be unreasonable by Maxce (typically 3 months), or for other significant reasoning in which the product can not be produced, sold or distributed.

7.0 – Stock Levels, Pricing and BNPL

7.1 – Incorrect Stock Availability

In the event that an item is accidentally oversold (i.e. customer has purchased an item(s) that has displayed as ‘in stock’ but is not in reality in stock). The customer will be contacted as soon as Maxce becomes aware of the issue. Customers will be given the following options to choose from:

  1. Refund on the relevant item and send the remainder of the order;
  2. Cancel the whole order and refund in its entirety; or
  3. Hold the entire order until the item is back in stock (only if the restock date is within 28 days).

We cannot backorder the out of a stock item and send the rest in a separate consignment unless additional postage is paid by the customer. 

7.2 – Incorrect Postage Quotations & Pricing

Postage quotations through the Maxce website for international shipping are flat rate estimates based on region or locale. While we do our best to to ensure the estimate is accurate and averaged, there will be instances where the postage estimations are plainly incorrect and do not reflect the true amount. This is because they are not checked and quoted against the exact shipping address when ordering through the website.

Maxce reserve the right to provide partial refunds in the event postage is less than quoted and/or charged and reserve the right to seek additional monies in the event postage is grossly underquoted and/or undercharged by the website. If no amicable solution can be agreed upon by both parties in such an event, Maxce as a last resort reserve the right to cancel and refund the order.

Please note, any postage quotations through the website are calculated as being sent as cartons (individual boxes). Should the customer want larger orders palletized and/or sent through an alternative carrier more apt to dealing with pallets, they need to contact us by email to request a shipping quote directly.

7.3 – Online Pricing Errors

Maxce reserve the right to provide refunds or cancellation of orders in the event that a product item listing has a pricing error. Maxce also reserve the right to seek additional monies in the event that the product is grossly underquoted and/or undercharged by the website. If no amicable solution can be agreed upon by both parties in such an event, Maxce as a last resort reserve the right to cancel and refund the order.